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Shipping Policy

Last Updated: 15 - 09 - 2025

 

Thank you for shopping with Spacio. This Shipping Policy explains how orders are processed, fulfilled, and delivered, as well as how customer data is used for shipping purposes in accordance with GDPR.

For any questions regarding shipping or delivery, please contact us at:
Email: Contact@spacioshop.online
Business Location: Australia

 

1. Order Processing Times

  • Orders are processed within 1–3 business days.

  • Once processed, the order is forwarded to our trusted third-party suppliers who fulfil and ship products directly to you.

  • Orders placed on weekends or public holidays will be processed on the next business day.

 

2. Estimated Delivery Times

As a global dropshipping business, shipping times will vary depending on your country:

  • Australia: 7–15 business days

  • USA & Canada: 7–15 business days

  • UK & Europe: 7–20 business days

  • Asia & New Zealand: 7–20 business days

  • Rest of World: 10–25 business days

These are estimates and may be affected by customs, local postal delays, or high-volume periods.

 

3. Tracking Information

  • Most orders include tracking, which will be emailed to you once shipped.

  • Tracking updates may take 2–5 days to appear in the system.

  • If your tracking number does not update, please contact us for assistance.

 

4. Customs, Duties & Taxes

Depending on your location, customs fees or import taxes may apply.
These charges are:

  • Not controlled by Spacio

  • Not included in product prices

  • The responsibility of the customer

Please check your local regulations before placing an order.

 

5. Incorrect Addresses & Undeliverable Orders

Customers are responsible for ensuring their shipping address is correct at checkout.

Spacio is not liable for:

  • Undeliverable packages due to incorrect addresses

  • Failed deliveries caused by customer unavailability

If the order is returned to the supplier, reshipping fees may apply.

 

6. Lost or Delayed Packages

If your package is significantly delayed:

  1. Check the tracking information

  2. Contact your local courier

  3. Notify us so we can investigate with the supplier

If the courier confirms the package is lost, we will provide either:

  • A free replacement, or

  • A refund

 

7. Third-Party Fulfilment & Shipping Partners

Spacio uses reputable third-party suppliers and shipping carriers to fulfil and deliver orders worldwide.
To complete your order, we may share the following information with these partners:

  • Name

  • Shipping address

  • Phone number

  • Order details

  • Email (for delivery updates, if required)

We never share payment details with suppliers.

All third-party partners operate under their own privacy and data security policies.

 

8. GDPR Compliance & Data Used During Shipping

If you are located in the EEA, UK, or regions with GDPR-based privacy laws, the following applies:

 

8.1 What Data We Use for Shipping

To ship your order, we process:

  • Contact and delivery information

  • Order details

  • Tracking information

  • Communication history (if relevant)

 

8.2 Legal Basis for Processing (GDPR)

We process this data based on:

  • Contractual necessity – To fulfil and deliver your order

  • Legitimate interest – Fraud prevention and operational improvements

  • Consent – For optional marketing and cookies

 

8.3 International Data Transfers

Your information may be transferred to:

  • Australia (business operations)

  • China or other supplier locations (order fulfilment)

  • USA, EU, or global regions (analytics, hosting & platform providers)

We use GDPR-compliant safeguards, including:

  • Standard Contractual Clauses (SCCs)

  • Encrypted transfers

  • Reputable service providers

 

8.4 Your GDPR Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent (for marketing/cookies)

  • Request data portability

  • Lodge a complaint with a supervisory authority

To request any GDPR action, contact us at (email).

 

9. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enable checkout and cart functions

  • Improve site performance

  • Track analytics and device data

  • Support advertising (e.g., Facebook Pixel, Google Ads)

You may adjust cookie preferences in your browser at any time.

 

10. Contact Us

For shipping questions, tracking issues, or data-related requests, contact:

Spacio – Customer Support
Email: Contact@spacioshop.online
Country: Australia

We aim to respond within 24–48 hours.

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